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DHI call for proposals to create and apply an evaluation framework for the national decision support programme

Wednesday, December 6, 2017
Grace Arnell

The Digital Health & Care Institute, in collaboration with the Scottish Government eHealth Division are pleased to announce a call for proposals to create and apply an evaluation framework for the national decision support programme.

The purpose of the call for proposals is to:

  1. Develop an evaluation framework to enable Scotland’s health and social care to measure and optimise the impact of developments delivered through the national Decision Support Roadmap.
  2. Apply this framework to a range of key developments currently in progress.
  3. In collaboration with Scottish Goverment and NHS Scotland leads in eHealth, make recommendations on how to implement the framework on an ongoing basis to support continuous evaluation and improvement of decision support. This will include recommendations on the services and resourcing required to support evaluation, governance structures and processes and how to address barriers and enablers

The suggested approach is an evaluation framework based on a theory of change expressed as an outcomes chain, combined with contribution analysis. However, bidders may suggest additional or alternative evaluation methods.


Call requirements

  1. Create an evaluation framework that:
  • Measures the impact of the decision support developments emanating from the Decision Support Roadmap.
  • Provides guidance on how to address barriers and risks that impede delivery of the full potential of decision support.
  • Can be continuously refined and adapted on an iterative basis to reflect the learning about barriers and facilitators of impact.

2. Apply this framework to decision support developments arising from the Roadmap, up to May 2019.

3. Produce a report on impact of these decision support developments, highlighting the barriers and enablers to maximising impact of decision support.

4. Define the service model and resourcing required to continue to evaluate impact of decision support and to apply the learning from evaluation to support continuous improvement in quality of decision support solutions and their implementation.

A pragmatic focus is required throughout this project. The priority is to develop and apply a practical working tool that:

  • Can be used effectively in the complex health and social care environment, with all the competing variables and influences that are beyond the control of decision support providers.
  • Can realistically be used in practice by busy health and care professionals without a major requirement for new resource or exercise.


Key dates

Issue call for proposals: 6th December 2017.

Call deadline: 5th January 2018.

Award grant: January 2018.

Evaluation project starts: January 2018.


Skills required

The successful bidder must be able to show ability to translate complex academic research approaches into practical working tools.

The supplier will need to offer, either directly, or through engagement with third parties, a combination of experience and expertise in:

  • Evaluation of complex interventions, including realistic evaluation methods and use of Theory of Change approaches.
  • Health informatics, including design and delivery of informatics architecture and digital solutions.
  • Quality improvement, implementation science and change management.
  • Stakeholder consultation and requirements analysis – including patients and the public as well as health and social care professionals.
  • Engaging with eHealth and digital health and social care strategic developments at national level.


Proposal requirements

You are invited to respond to this document with the following information:

  • The requirements, scope and deliverables described in section 3, and the Method of Approach requirements set out in section 6. You should detail:
  1. your understanding of the main issues to be addressed.
  2. how you intend to deliver the services required.
  3. the methodology you propose to use.
  4. how you will work in collaboration with key leads and stakeholders.
  • The expertise and experience of the team undertaking the work, referencing the skills detailed in section 5. This should include CV[s] and statement of availability of the individual/s who will undertake the work.
  • Summaries of similar work undertaken, including contact information (name and telephone number or email address) for at least one reference.
  • Details of risks identified, and how these will be mitigated.
  • A realistic timetable of activities, including contingency management, to meet the timescales outlined in section 4.
  • A breakdown of costs, including any expenses.


For more information and to apply download the call for proposals below:

All proposals are to be submitted via DHI's website. Click on the link below to submit your proposal:


To assist with the completion of your response, you may contact for further information.