Search results

Designed Engagement uses design methods and skills to transform the way we talk to people in the community. We go to where people are, designing positive and thought-provoking public engagement to stimulate creative dialogue and explore new ways of addressing societal challenges. Involving the public in dialogue around changes to policy and the design of services is a key target for policy makers, however traditional approaches offer little scope for creativity and meaningful engagement. Design brings a wealth of expertise to create engaging experiences, facilitate dialogue, and translate insights into tangible outputs for decision makers. We introduce ‘Designed Engagement’ to denote design-led approaches to public engagement, illustrated through two examples of pop-up Designed Engagement. We discuss advantages, limitations, and implications for design, concluding with the need for further research to evaluate and demonstrate the contribution and value of design in public engagement. < Return to resources Designed Engagement Teal, Gemma and French, Tara Designed Engagement uses design methods and skills to transform the way we talk to people in the community. We go to where people are, designing positive and thought-provoking public engagement to stimulate creative dialogue and explore new ways of addressing societal challenges. Involving the public in dialogue around changes to policy and the design of services is a key target for policy makers, however traditional approaches offer little scope for creativity and meaningful engagement. Design brings a wealth of expertise to create engaging experiences, facilitate dialogue, and translate insights into tangible outputs for decision makers. We introduce ‘Designed Engagement’ to denote design-led approaches to public engagement, illustrated through two examples of pop-up Designed Engagement. We discuss advantages, limitations, and implications for design, concluding with the need for further research to evaluate and demonstrate the contribution and value of design in public engagement. View resource Previous item Next item

The Covid-19 pandemic accelerated the digital transformation of health and care, emphasizing the necessity of a skilled workforce. Consequently, there has been a surge in published frameworks globally aimed at supporting healthcare staff in digitally enabled work contexts, with this study focusing on understanding their intended purposes and shared elements. This Summary Booklet summarises an International Review and Analysis of Frameworks Used to Support Digital Working by Frontline Healthcare Staff. < Return to resources How to navigate the digital shift in healthcare? An international review and analysis of frameworks used to support digital working by frontline healthcare staff The Covid-19 pandemic accelerated the digital transformation of health and care, emphasizing the necessity of a skilled workforce. Consequently, there has been a surge in published frameworks globally aimed at supporting healthcare staff in digitally enabled work contexts, with this study focusing on understanding their intended purposes and shared elements. This Summary Booklet summarises an International Review and Analysis of Frameworks Used to Support Digital Working by Frontline Healthcare Staff. View resource Previous item Next item

In November 2022, DHI was commissioned by UKRI to contribute to Workstream 2 of the £20m MINDSET Programme, aiming to trial a platform for the distribution and procurement of mental health XR experiences, products, and solutions. DHI devised a three-stage approach, encompassing Current State Mapping, Co-designing Future State, and Recommendations, which involved a comprehensive review, interviews, co-design workshops, and analysis to inform the report's recommendations. < Return to resources MINDSET Workstream 2: Scoping Review for the Distribution and Procurement of Mental Health and Wellbeing XR Experiences, Products and Solutions in the UK Digital Health & Care Institute (DHI), Fuzesi, P., Kendall, W., MacKenzie, M., McIntyre, D., Rimpiläinen, S., Savage, J. & Stoney, C. In November 2022, DHI was commissioned by UKRI to contribute to Workstream 2 of the £20m MINDSET Programme, aiming to trial a platform for the distribution and procurement of mental health XR experiences, products, and solutions. DHI devised a three-stage approach, encompassing Current State Mapping, Co-designing Future State, and Recommendations, which involved a comprehensive review, interviews, co-design workshops, and analysis to inform the report's recommendations. View resource Previous item Next item

Analysis of the definitions of digital health and the subthemes within it. < Return to resources Defining Digital Health Morrison, Ciarán Analysis of the definitions of digital health and the subthemes within it. View resource Previous item Next item

The DHI, in collaboration with other organizations, recently hosted an event in Glasgow to discuss the transition of telecare services from analogue to digital. With approximately 170,000 users in Scotland, the importance of enhancing these services was highlighted, especially as British Telecoms plans to switch off analogue telecare services by 2025. The event aimed to share knowledge and discuss the future landscape of telecare in Scotland, addressing the implications and preparations needed for this transition. < Return to resources Transition from analogue to digital for telecare services in Scotland Rooney, Laura The DHI, in collaboration with other organizations, recently hosted an event in Glasgow to discuss the transition of telecare services from analogue to digital. With approximately 170,000 users in Scotland, the importance of enhancing these services was highlighted, especially as British Telecoms plans to switch off analogue telecare services by 2025. The event aimed to share knowledge and discuss the future landscape of telecare in Scotland, addressing the implications and preparations needed for this transition. View resource Previous item Next item

This is a poster introducing the Rural Centre of Excellence for digital health and care innovation: a hub for inclusive engagement for transformational social impact, is a £5 Million capital investment from the UK Government, delivered through the Moray Growth Deal by the Digital Health & Care Innovation Centre, to support the remobilisation of health and care services in Moray, by investing in research and innovation activities aligned to the digital health and care agenda. < Return to resources Moray's new rural Centre of Excellence for Digital Health & Care Innovation: a hub for inclusive engagement for transformational social impact Mahmoud, K., Bradley, J. & Hughes, J. This is a poster introducing the Rural Centre of Excellence for digital health and care innovation: a hub for inclusive engagement for transformational social impact, is a £5 Million capital investment from the UK Government, delivered through the Moray Growth Deal by the Digital Health & Care Innovation Centre, to support the remobilisation of health and care services in Moray, by investing in research and innovation activities aligned to the digital health and care agenda. View resource Previous item Next item

Summarisation of documents of high importance for the business case. < Return to resources Digital transformation strategy Morrison, Ciarán Summarisation of documents of high importance for the business case. View resource Previous item Next item

Experience Labs provide a new way of working collaboratively within health and social care contexts in Scotland through a process of exploration, co-design and co-creation, and rapid prototyping of ideas. Bringing together academic, business, and civic partners, Experience Labs provide the opportunity for extreme collaboration in a safe and realistic environment. Through a series of design-led activities, which position the user at the centre of the design process, the Labs enable the trialling of ideas and co-design of sustainable health and social care solutions, together with end-users. This paper presents the findings of a design-led project to co-design a new directory of services application for the Scottish Ambulance Service. The Experience Lab aimed to explore and develop a basic prototype of a Directory App to support ambulance clinicians to consider alternatives to Accident and Emergency where appropriate and support initial small-scale testing. < Return to resources Co-designing a digital directory of services French, Tara and Teal, Gemma Experience Labs provide a new way of working collaboratively within health and social care contexts in Scotland through a process of exploration, co-design and co-creation, and rapid prototyping of ideas. Bringing together academic, business, and civic partners, Experience Labs provide the opportunity for extreme collaboration in a safe and realistic environment. Through a series of design-led activities, which position the user at the centre of the design process, the Labs enable the trialling of ideas and co-design of sustainable health and social care solutions, together with end-users. This paper presents the findings of a design-led project to co-design a new directory of services application for the Scottish Ambulance Service. The Experience Lab aimed to explore and develop a basic prototype of a Directory App to support ambulance clinicians to consider alternatives to Accident and Emergency where appropriate and support initial small-scale testing. View resource Previous item Next item

Flora MacLeodBoard Member (IBM) < Return to team Flora MacLeod Board Member (IBM) Flora has spent over a decade building digital services for the public sector, largely the NHS. She’s an expert in creating complex health-focussed digital services that work for diverse group of specialist users, from people with complex diseases to clinicians working on cutting edge genetic science. She is a Design Director at IBM leading the Experience Design team for Healthcare and Life Sciences. Flora also has academic experience as an Honorary Research Fellow at Loughborough University, and regular guest lecturer at numerous universities including University of the Arts London, Cambridge University and Università Campus Bio-Medico di Roma. Flora is passionate about evolving the digital technology landscape and workforce, supporting a diverse group of creators to innovate new and inclusive solutions to problems. Email LinkedIn Related Projects Next team member Previous team page Team page

This paper provides an overview of trends in Scottish health and social care policy, summarises an emerging Industry 4.0 toolset that is transforming other sectors, and then demonstrates the use of this toolset for optimisation of transactional healthcare provision. It then argues that there is little progress in the use of these capabilities for integrated, person-centred care services. < Return to resources Care 4.0: An Integrated Care Paradigm Built on Industry 4.0 Capabilities Chute, Chaloner and French, Tara This paper provides an overview of trends in Scottish health and social care policy, summarises an emerging Industry 4.0 toolset that is transforming other sectors, and then demonstrates the use of this toolset for optimisation of transactional healthcare provision. It then argues that there is little progress in the use of these capabilities for integrated, person-centred care services. View resource Previous item Next item

This is a report of a formative evaluation of the National Decision Support Programme, focusing on Cambio, a pilot platform tested in primary care. The Scottish Government funded the National Decision Support Roadmap in 2015 to enhance decision support in health and care settings, leading to the development of a Decision Support Platform. Stakeholders supported Cambio as an open standards-based decision support platform, emphasizing the need for strong national leadership, system usability, and ongoing monitoring to address potential challenges in implementation and achieve desired benefits. < Return to resources Creating and Applying an Evaluation Framework for the National Decision Support Programme in Scotland Cresswell, Kathrin and Callaghan, Margaret and Mozaffar, Hajar and Sheikh, Aziz This is a report of a formative evaluation of the National Decision Support Programme, focusing on Cambio, a pilot platform tested in primary care. The Scottish Government funded the National Decision Support Roadmap in 2015 to enhance decision support in health and care settings, leading to the development of a Decision Support Platform. Stakeholders supported Cambio as an open standards-based decision support platform, emphasizing the need for strong national leadership, system usability, and ongoing monitoring to address potential challenges in implementation and achieve desired benefits. View resource Previous item Next item

Scotland’s Digital Mental Health Innovation Cluster (DMHIC) was established in March 2022 to drive the development, evaluation, and adoption of digital technologies in support of mental health service transformation. Governed by a multi-sector programme board and supported by an advisory board, the cluster aligns cross sector collaboration with national priorities and digital research and innovation (R&I) opportunities. Scotland’s Digital Health & Care Innovation Centre (DHI) provides cluster management on behalf of the Scottish Government. This report captures the outputs from a DMHIC Advisory Board workshop held in August 2024. The Board met to consider how best to build a pipeline of collaborative R&I opportunities through the development and adoption of digital interventions to address priority mental health challenges in Scotland. < Return to resources Summary of Key Challenges & Opportunities for Digital Mental Health Research & Innovation in Scotland MacKenzie, Moira and Boyle, Joanne and Whyte, Anna and Cummings, Marissa Scotland’s Digital Mental Health Innovation Cluster (DMHIC) was established in March 2022 to drive the development, evaluation, and adoption of digital technologies in support of mental health service transformation. Governed by a multi-sector programme board and supported by an advisory board, the cluster aligns cross sector collaboration with national priorities and digital research and innovation (R&I) opportunities. Scotland’s Digital Health & Care Innovation Centre (DHI) provides cluster management on behalf of the Scottish Government. This report captures the outputs from a DMHIC Advisory Board workshop held in August 2024. The Board met to consider how best to build a pipeline of collaborative R&I opportunities through the development and adoption of digital interventions to address priority mental health challenges in Scotland. View resource Previous item Next item

To address challenges outlined in Scotland's 'Mental health transition and recovery plan' (2021), a national Digital Mental Health Programme Board has been initiated, aiming to leverage previous innovation experiences to identify new opportunities. In 2021, the Digital Health and Care Innovation Centre (DHI) received funding to establish and lead a Digital Mental Health Innovation Cluster, fostering collaboration and knowledge exchange across various sectors. This report conducts a horizon scan of global leaders and best practices in digital mental health, identifying emerging technologies to support the cluster's work, excluding solutions previously researched by DHI to avoid duplication and focus on innovation. < Return to resources Digital Mental Health: Findings of a Desktop Horizon Scan for Global Leaders & Digital Innovation Opportunities Morrison, C. To address challenges outlined in Scotland's 'Mental health transition and recovery plan' (2021), a national Digital Mental Health Programme Board has been initiated, aiming to leverage previous innovation experiences to identify new opportunities. In 2021, the Digital Health and Care Innovation Centre (DHI) received funding to establish and lead a Digital Mental Health Innovation Cluster, fostering collaboration and knowledge exchange across various sectors. This report conducts a horizon scan of global leaders and best practices in digital mental health, identifying emerging technologies to support the cluster's work, excluding solutions previously researched by DHI to avoid duplication and focus on innovation. View resource Previous item Next item

This report details the activity and outcomes of a series of design led workshops involving stakeholders of Gastroenterology services in the NHS Scotland. Participants came from 20 specialists’ areas and 9 different NHS Board areas, giving both a broad geographic and functional reach. The first step for the workshops was to identify common Gastroenterology patient symptoms, noting their importance. Issues were mapped for each symptom and areas to focus on agreed. Further discussion around these focus areas led to suggestions for sustainable improvement to Gastroenterology services. These ranged from better support for patient self-management, the suggestion of a more dynamic relationship between primary and secondary care to better use of community dietetics. Future work will involve national support to ensure the Gastroenterology community, along with primary care partners are supported to make the necessary changes to ensure efficient and effective patient pathways are achieved. < Return to resources Scottish Access Collaborative: Gastroenterology Report Porteous, A., Blank, L., Schauberger, U., Smith, P., Brooks, E. This report details the activity and outcomes of a series of design led workshops involving stakeholders of Gastroenterology services in the NHS Scotland. Participants came from 20 specialists’ areas and 9 different NHS Board areas, giving both a broad geographic and functional reach. The first step for the workshops was to identify common Gastroenterology patient symptoms, noting their importance. Issues were mapped for each symptom and areas to focus on agreed. Further discussion around these focus areas led to suggestions for sustainable improvement to Gastroenterology services. These ranged from better support for patient self-management, the suggestion of a more dynamic relationship between primary and secondary care to better use of community dietetics. Future work will involve national support to ensure the Gastroenterology community, along with primary care partners are supported to make the necessary changes to ensure efficient and effective patient pathways are achieved. View resource Previous item Next item

This paper provides a scoping review of the literature on workforce models and workforce planning and development approaches relevant to the specialist data, information and knowledge workforce in health and social care. The search of the bibliographic databases (see appendix B for search strategy) initially identified 69 potentially relevant papers; further focus identified 18 potentially relevant papers; detailed review identified 11 relevant papers. The identified grey literature related wholly to public health workforce development (England and Scotland); and existing frameworks, which are covered in the paper providing the high level mapping of relevant existing capability/competency/ career frameworks (August 2018). This paper outlines the findings of the published literature. Associated with "Our Time to Shine" report. < Return to resources Scoping Review of the Literature on Workforce Models, Workforce Planning and Development Approaches: Appendix 1 Digital Health & Care Institute & Wales, Ann This paper provides a scoping review of the literature on workforce models and workforce planning and development approaches relevant to the specialist data, information and knowledge workforce in health and social care. The search of the bibliographic databases (see appendix B for search strategy) initially identified 69 potentially relevant papers; further focus identified 18 potentially relevant papers; detailed review identified 11 relevant papers. The identified grey literature related wholly to public health workforce development (England and Scotland); and existing frameworks, which are covered in the paper providing the high level mapping of relevant existing capability/competency/ career frameworks (August 2018). This paper outlines the findings of the published literature. Associated with "Our Time to Shine" report. View resource Previous item Next item

This Digital Health & Care Innovation Cente (DHI) phase 2.0 year 2 Annual Report sets out the significant impact made by DHI over the last 12 months and our further planned contribution to: • the expansion of digital health and care innovation; • post COVID-19 Remobilisation and Recovery; and • Scotland’s Green Recovery. < Return to resources Digital Health & Care Innovation Centre Phase 2 - Year 2 Annual Report (August 2020 to July 2021) Hughes, J This Digital Health & Care Innovation Cente (DHI) phase 2.0 year 2 Annual Report sets out the significant impact made by DHI over the last 12 months and our further planned contribution to: • the expansion of digital health and care innovation; • post COVID-19 Remobilisation and Recovery; and • Scotland’s Green Recovery. View resource Previous item Next item

The Digital Health & Care Innovation Centre (DHI) is a pivotal force driving NHS reform and transformation in health and social care. Positioned centrally within Scotland's innovation ecosystem, DHI facilitates collaboration between commercial, academic, and healthcare sectors to expedite research and innovation adoption, leveraging its robust delivery history to support the goals outlined in its 10-year strategy. < Return to resources DHI 10 Year Strategy 2024 – 2033: Transforming great ideas into real solutions MacKenzie, M., Hughes, J The Digital Health & Care Innovation Centre (DHI) is a pivotal force driving NHS reform and transformation in health and social care. Positioned centrally within Scotland's innovation ecosystem, DHI facilitates collaboration between commercial, academic, and healthcare sectors to expedite research and innovation adoption, leveraging its robust delivery history to support the goals outlined in its 10-year strategy. View resource Previous item Next item

The research report explores the role of Smart Housing in supporting health and care in Scotland. < Return to resources Supporting Health and Wellbeing: Can Smart Housing Help Revolutionise Health and Care? Morrison, Ciarán The research report explores the role of Smart Housing in supporting health and care in Scotland. View resource Previous item Next item

This is a blog post introducing readers to the DHI's Demonstration and Simulation Environment. DHI is examining how services can be redesigned to prioritize citizen-centeredness, accessibility, and usability. The ongoing "Future of Care" challenge is in its scoping stage, focusing on leveraging digital data sharing, communication, and coordination to enhance citizen-centered and integrated health and care services. Use cases from other DHI challenges are being incorporated to ensure broad applicability of the solutions across various service types. < Return to resources DHI's Key Areas of Exploration Chute, Chaloner This is a blog post introducing readers to the DHI's Demonstration and Simulation Environment. DHI is examining how services can be redesigned to prioritize citizen-centeredness, accessibility, and usability. The ongoing "Future of Care" challenge is in its scoping stage, focusing on leveraging digital data sharing, communication, and coordination to enhance citizen-centered and integrated health and care services. Use cases from other DHI challenges are being incorporated to ensure broad applicability of the solutions across various service types. View resource Previous item Next item