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This report details the activity and outcomes of a series of design led workshops involving stakeholders of Cardiology services in the NHS Scotland. Participants came from 14 specialists’ areas and 6 different NHS Board areas, giving both a broad geographic and functional reach. The first step for the workshops was to identify common Cardiology patient symptoms, noting their importance. Issues were mapped for each symptom and areas to focus on agreed upon. Further discussion around these focus areas led to suggestions for sustainable improvement to Cardiology services. These ranged from supported patient-led follow-up to enhanced clinical triage. Future work will involve national support to ensure the Cardiology community, along with primary care partners are supported to make the necessary changes to ensure efficient and effective patient pathways are achieved. < Return to resources Scottish Access Collaborative Cardiology: Final Report Porteous, Alex and Blank, Line and Schauberger, Ute and Smith, Paul and Brooks, Elizabeth This report details the activity and outcomes of a series of design led workshops involving stakeholders of Cardiology services in the NHS Scotland. Participants came from 14 specialists’ areas and 6 different NHS Board areas, giving both a broad geographic and functional reach. The first step for the workshops was to identify common Cardiology patient symptoms, noting their importance. Issues were mapped for each symptom and areas to focus on agreed upon. Further discussion around these focus areas led to suggestions for sustainable improvement to Cardiology services. These ranged from supported patient-led follow-up to enhanced clinical triage. Future work will involve national support to ensure the Cardiology community, along with primary care partners are supported to make the necessary changes to ensure efficient and effective patient pathways are achieved. View resource Previous item Next item

The Digital Health & Care Innovation Centre (DHI), in partnership with Skills Development Scotland and the Digital World, has produced an animation aimed at Secondary School pupils to help raise awareness of the digital health and care sector as a career option. < Return to resources Discover a career in digital health and care Rimpiläinen, Sanna The Digital Health & Care Innovation Centre (DHI), in partnership with Skills Development Scotland and the Digital World, has produced an animation aimed at Secondary School pupils to help raise awareness of the digital health and care sector as a career option. View resource Previous item Next item

Sneha RamanResearch Fellow < Return to team Sneha Raman Research Fellow Sneha is a design researcher who develops participatory approaches to engage with complex challenges, focusing on the social conditions of designing. She has worked on several projects including improving access to palliative care; developing emotional and bereavement support for women around miscarriage; supporting young people with learning disabilities to stay safe online; and transforming conversations on Type 2 diabetes diagnosis. Sneha's research focuses on engaging with citizens and communities with different abilities and sensitivities who are often not included in a design process. Sneha holds a Master’s degree in Design Innovation and Citizenship and has worked as a Senior Design Researcher and Innovation Manager with a leading design and research practice in India, collaborating with businesses and third-sector organisations such as GE Healthcare and the Bill & Melinda Gates Foundation on global challenges. Email LinkedIn Related Projects Next team member Previous team page Team page

Charline RousselResearch Associate < Return to team Charline Roussel Research Associate Charline is a Design Researcher and Designer. Her expertise lies in participatory design. She has extensive experience designing closely with communities in Scotland to co-create place strategies, heritage trails, and digital tools (websites and apps) that reflect local needs and participate in meaningful placemaking. She holds a Master’s degree in Product Design from the School of Decorative Arts in France and studied product design at the Glasgow School of Art. She is interested in empowering individuals through thoughtful, inclusive, and delightful designs and processes. She focuses on the AI-supported image analysis in large bowel camera capsule endoscopy (AICE) project, funded by Horizon Europe and led by a partnership of researchers and experts across 12 European organisations. She is designing and evaluating a user-facing app to support the patient pathway using participatory design methods. Email LinkedIn Related Projects Next team member Previous team page Team page

Welcome to DHI's new blog series on citizen-centered data sharing! With the new General Data Protection Regulations and developments like Norway's national identifier, data sharing is evolving rapidly. This series will explore the changing landscape of data sharing and advocate for person-centered approaches. We'll examine successful examples from European regions and conclude with insights on how Scotland can learn from these experiences. Stay tuned for valuable perspectives on this crucial topic! < Return to resources Citizen-centred Data Sharing : What Does It Mean and Why Do We Need It? Rooney, Laura Welcome to DHI's new blog series on citizen-centered data sharing! With the new General Data Protection Regulations and developments like Norway's national identifier, data sharing is evolving rapidly. This series will explore the changing landscape of data sharing and advocate for person-centered approaches. We'll examine successful examples from European regions and conclude with insights on how Scotland can learn from these experiences. Stay tuned for valuable perspectives on this crucial topic! View resource Previous item Next item

The report details the work and findings of an Experience Lab on Innovation of nursing records ran by Glasgow School of Arts (GSA) design team with representatives of the NHS Scotland nursing staff. The primary finding of the Experience Lab is a desire and need to move to electronic health records (EHRs). < Return to resources Nursing Records Bradley, Jay and Tulloch, Angela The report details the work and findings of an Experience Lab on Innovation of nursing records ran by Glasgow School of Arts (GSA) design team with representatives of the NHS Scotland nursing staff. The primary finding of the Experience Lab is a desire and need to move to electronic health records (EHRs). View resource Previous item Next item

Michelle MacDonaldProject Support Officer < Return to team Michelle MacDonald Project Support Officer Michelle joined DHI in June 2024 as Programme Support Officer for the Rural Centre of Excellence and is based in Moray where she is originally from. She has worked in many administrative, accounting and customer focussed roles for almost 30 years across a wide variety of sectors and has some personal knowledge about the issues faced by citizens, carers, and clinicians in Moray. Michelle is passionate about engaging with her own community to identify health and wellbeing problems and opportunities to co-design person centred digital solutions. She is excited to be part of the Moray Growth Deal and future digital health and care innovations. Email LinkedIn Related Projects Next team member Previous team page Team page

The Digital Health & Care Innovation Centre (DHI) is a pivotal force driving NHS reform and transformation in health and social care. Positioned centrally within Scotland's innovation ecosystem, DHI facilitates collaboration between commercial, academic, and healthcare sectors to expedite research and innovation adoption, leveraging its robust delivery history to support the goals outlined in its 10-year strategy. < Return to resources DHI 10 Year Strategy 2024 – 2033: Transforming great ideas into real solutions MacKenzie, M., Hughes, J The Digital Health & Care Innovation Centre (DHI) is a pivotal force driving NHS reform and transformation in health and social care. Positioned centrally within Scotland's innovation ecosystem, DHI facilitates collaboration between commercial, academic, and healthcare sectors to expedite research and innovation adoption, leveraging its robust delivery history to support the goals outlined in its 10-year strategy. View resource Previous item Next item

This Evaluation Summary provides an accessible overview of the key findings from Phase 2 of the Digital Lifelines Scotland (DLS) programme (2023–2025). It highlights how digital access, skills training, and new technologies have positively impacted the lives of people at high risk of drug-related harm. The summary covers digital inclusion outcomes, improvements in wellbeing, reduced isolation, and enhanced access to vital services. It is designed for a wide audience, including policymakers, commissioners, frontline staff, and community partners. < Return to resources Evaluation of the Digital Lifelines Scotland (DLS) Programme – EVALUATION SUMMARY Perkins, A., Dumbrell, J., Livingston, W., McCluskey, S., Steele, S. This Evaluation Summary provides an accessible overview of the key findings from Phase 2 of the Digital Lifelines Scotland (DLS) programme (2023–2025). It highlights how digital access, skills training, and new technologies have positively impacted the lives of people at high risk of drug-related harm. The summary covers digital inclusion outcomes, improvements in wellbeing, reduced isolation, and enhanced access to vital services. It is designed for a wide audience, including policymakers, commissioners, frontline staff, and community partners. View resource Previous item Next item

We describe a co-design method for development of an assessment tool for chronic pain. Here, by taking a "research through design" approach, we visualized and shared various strands of our domain knowledge. From this, a common understanding of the relevant issues was seen to emerge, which in turn facilitated creativity among the group. Thereafter, a collective proposal for a pain assessment tool was formulated After outlining this proposal, we move on to argue that, based on our experience this method provides a useful platform for interdisciplinary collaboration in healthcare technology development. < Return to resources The language of pain: better requirements for pain tools Jaatun, Ellen A.A., Dixon, Brian and Brooks, Elizabeth We describe a co-design method for development of an assessment tool for chronic pain. Here, by taking a "research through design" approach, we visualized and shared various strands of our domain knowledge. From this, a common understanding of the relevant issues was seen to emerge, which in turn facilitated creativity among the group. Thereafter, a collective proposal for a pain assessment tool was formulated After outlining this proposal, we move on to argue that, based on our experience this method provides a useful platform for interdisciplinary collaboration in healthcare technology development. View resource Previous item Next item

Stephanie CroweResearch Fellow < Return to team Stephanie Crowe Research Fellow Stephanie is a design researcher working at the intersection of health, care, and wellbeing. She uses participatory and design-led methods to explore how emerging technologies can enhance autonomy, connection, and meaningful participation in health and care. Her work bridges research, practice, and innovation by co-designing with clinicians, researchers, and communities, and applying design to understand complex challenges and shape inclusive, evidence-informed approaches. Stephanie holds an MSc in Psychology and is completing a PhD in Product Design, where her research includes exploring virtual reality in brain injury rehabilitation. She also has industry experience as a consultant and design studio founder. Email LinkedIn Related Projects Next team member Previous team page Team page

John MurrayProgramme Manager < Return to team John Murray Programme Manager John Murray is a contracted Programme Manager, supporting the work of the Rural Centre of Excellence (RCE) for digital health and care innovation in the Moray region. He is project managing the RCE LL1 (supported self-management) and RCE LL2 (long-term condition management) R&D demonstration projects and opportunity development flowing from this. John is an accomplished professional with extensive experience in programme and project management, research, development, and innovation. He has a diverse work background spanning roles at DHI, National Services Scotland, the Centre for Sustainable Delivery, consultancy, private sector and university R&D, university commercialisation, economic development, and company start-ups. His career goal is to help realise person-centred benefits and new capabilities through R&D change management. With his strong technical expertise, project leadership skills, and innovation-driven mindset, John is well-positioned to help DHI drive transformative initiatives and deliver impactful results. Email LinkedIn Related Projects Next team member Previous team page Team page

The Covid-19 pandemic accelerated the digital transformation of health and care, emphasizing the necessity of a skilled workforce. Consequently, there has been a surge in published frameworks globally aimed at supporting healthcare staff in digitally enabled work contexts, with this study focusing on understanding their intended purposes and shared elements. This Summary Booklet summarises an International Review and Analysis of Frameworks Used to Support Digital Working by Frontline Healthcare Staff. < Return to resources How to navigate the digital shift in healthcare? An international review and analysis of frameworks used to support digital working by frontline healthcare staff The Covid-19 pandemic accelerated the digital transformation of health and care, emphasizing the necessity of a skilled workforce. Consequently, there has been a surge in published frameworks globally aimed at supporting healthcare staff in digitally enabled work contexts, with this study focusing on understanding their intended purposes and shared elements. This Summary Booklet summarises an International Review and Analysis of Frameworks Used to Support Digital Working by Frontline Healthcare Staff. View resource Previous item Next item

Recent studies within the UK have indicated that there is a need to incorporate patient stories into health records, to improve quality and continuity of care. This is particularly important when treating people with multiple long‐term health conditions (multimorbidity), whose health stories can be particularly complex. The objective of the study was to understand the goals and requirements of people with multimorbidity for digital health storytelling tools. The findings indicate that people living with multimorbidity would use health storytelling tools to understand and reflect on their journeys, convey their experiences to others and advocate for themselves against scepticism. Future research could explore other areas such as collaborative health storytelling or the technical implementation of tools. < Return to resources Patient co-design of digital health storytelling tools for multimorbidity: A phenomenological study Cummings, Marissa, Bradley, Jay and Teal, Gemma Recent studies within the UK have indicated that there is a need to incorporate patient stories into health records, to improve quality and continuity of care. This is particularly important when treating people with multiple long‐term health conditions (multimorbidity), whose health stories can be particularly complex. The objective of the study was to understand the goals and requirements of people with multimorbidity for digital health storytelling tools. The findings indicate that people living with multimorbidity would use health storytelling tools to understand and reflect on their journeys, convey their experiences to others and advocate for themselves against scepticism. Future research could explore other areas such as collaborative health storytelling or the technical implementation of tools. View resource Previous item Next item

Joanne BoyleHead of Engagement < Return to team Joanne Boyle Head of Engagement Joanne has worked in both health and social care and has operational and strategic expertise across all major care groupings at local and national levels. She qualified originally as an Occupational Therapist but has gone on to work as a Cognitive Behavioural Therapist and Coach and is passionate about the human factors in change management. Technology has been an integral part of all of her roles and she believes strongly in its ability to transform people’s lives. Joanne joined DHI in its inception and has proactively supported its continuous development. She is part of the senior management team and is responsible for stakeholder and collaboration management between academic, business and civic partners. Civic partners include health, local authorities and the third sector. Email LinkedIn Related Projects Next team member Previous team page Team page

Mateus FreitasDigital Content Creator < Return to team Mateus Freitas Digital Content Creator Mateus is a multidisciplinary digital designer with experience across visual communication, animation, branding, web-design, and digital content creation. His background spans 3D, architectural, graphic design and audiovisual production, giving him a broad foundation that supports a flexible and adaptable design approach. Mateus brings a diverse creative perspective shaped by varied cultural and professional experiences. He focuses on making complex information clear, engaging, and accessible through thoughtful design and intuitive user experience. His work aims to strengthen communication, support learning, and enhance the impact of digital health and care projects through considered, user-centred design. Email LinkedIn Related Projects Next team member Previous team page Team page

This report presents recommendations for a sustainable service vision for Gastroenterology in Greater Glasgow and Clyde. The recommendations are the results of three design-led workshops with GGC regional stakeholders, facilitated by the DHI design team. The report presents the supporting background information and illustrations of the DHI processes undertaken across the three workshops. The report concludes with a summary of key recommendations and associated timelines, including proposed improvements to the service which could support changes to the service model(s). < Return to resources NHS Greater Glasgow & Clyde: Gastroenterology Brooks, E., Binnie, C., Blank, L., Porteous, A., Schauberger, U., Smith, P., Watchorn, T. This report presents recommendations for a sustainable service vision for Gastroenterology in Greater Glasgow and Clyde. The recommendations are the results of three design-led workshops with GGC regional stakeholders, facilitated by the DHI design team. The report presents the supporting background information and illustrations of the DHI processes undertaken across the three workshops. The report concludes with a summary of key recommendations and associated timelines, including proposed improvements to the service which could support changes to the service model(s). View resource Previous item Next item

The Modern Outpatient project employed a participatory design approach to develop a person-centred vision for the future of Outpatient services. Through interviews with people living with multiple long-term conditions, pop-up public engagement and co-design workshops with NHS staff, rich insights were generated about how people would like to be supported to self-manage, and new models of person-centred care were designed. The project was undertaken in collaboration with the Scottish Government to inform the ongoing and future work of The Modern Outpatient Programme. < Return to resources A person-centred vision of care for people living with multiple long-term conditions for the modern outpatient programme: Final Report Teal, Gemma The Modern Outpatient project employed a participatory design approach to develop a person-centred vision for the future of Outpatient services. Through interviews with people living with multiple long-term conditions, pop-up public engagement and co-design workshops with NHS staff, rich insights were generated about how people would like to be supported to self-manage, and new models of person-centred care were designed. The project was undertaken in collaboration with the Scottish Government to inform the ongoing and future work of The Modern Outpatient Programme. View resource Previous item Next item

This report offers a snapshot of various technologies utilized or in development for COVID-19 surveillance as of early April 2020, with detailed descriptions of select apps worldwide. As the situation evolves rapidly, the report acknowledges that developments may have progressed further by the time of publication. < Return to resources Global Examples of COVID-19 Surveillance Technologies Flash Report Rimpiläinen, Sanna and Thomas, Jennifer and Morrison, Ciarán This report offers a snapshot of various technologies utilized or in development for COVID-19 surveillance as of early April 2020, with detailed descriptions of select apps worldwide. As the situation evolves rapidly, the report acknowledges that developments may have progressed further by the time of publication. View resource Previous item Next item

Don McIntyreDesign Director < Return to team Don McIntyre Design Director Working at the junction of design and technology for over 25 years, Don has been involved in the design, development and delivery of digital products and services with companies and organisations across commercial, public and applied research sectors including Virtuality (pioneers of immersive VR), Oyster Partners (now Digitas) The Fraunhofer Institute and Giugiaro. Don divides his time between the School of Innovation and Technology at Glasgow School of Art he is Design Director, the Digital Health & Care Innovation Centre where he holds the same title and with various companies as an independent Creative Technologist. Email LinkedIn Related Projects Next team member Previous team page Team page