Search results

Charline RousselResearch Associate < Return to team Charline Roussel Research Associate Charline is a Design Researcher and Designer. Her expertise lies in participatory design. She has extensive experience designing closely with communities in Scotland to co-create place strategies, heritage trails, and digital tools (websites and apps) that reflect local needs and participate in meaningful placemaking. She holds a Master’s degree in Product Design from the School of Decorative Arts in France and studied product design at the Glasgow School of Art. She is interested in empowering individuals through thoughtful, inclusive, and delightful designs and processes. She focuses on the AI-supported image analysis in large bowel camera capsule endoscopy (AICE) project, funded by Horizon Europe and led by a partnership of researchers and experts across 12 European organisations. She is designing and evaluating a user-facing app to support the patient pathway using participatory design methods. Email LinkedIn Related Projects Next team member Previous team page Team page

In the UK, three out of five people are expected to become caregivers, yet research highlights significant challenges, termed "carer burden," affecting caregivers' health and wellbeing. This high-level horizon scanning research explores available digital solutions in Scotland and the UK aimed at supporting caregivers, addressing both formal and informal care needs. < Return to resources A Review of Digital Technology Solutions to Support Caregivers Thomas, J. In the UK, three out of five people are expected to become caregivers, yet research highlights significant challenges, termed "carer burden," affecting caregivers' health and wellbeing. This high-level horizon scanning research explores available digital solutions in Scotland and the UK aimed at supporting caregivers, addressing both formal and informal care needs. View resource Previous item Next item

DHI Year 5 annual report covers the main activities and overall achievements and impacts. < Return to resources Digital Health & Care Innovation Centre Phase 2 - Year 5 Annual Report (August 2023 to July 2024) Digital Health & Care Innovation Centre DHI Year 5 annual report covers the main activities and overall achievements and impacts. View resource Previous item Next item

This report presents recommendations for a sustainable service vision for Trauma and Orthopaedics in Greater Glasgow and Clyde. The recommendations are the results of three design-led workshops with GG&C regional stakeholders, facilitated by the DHI Insights team. The report presents the supporting background information and illustrations of the DHI processes undertaken across the three workshops. The report concludes with a summary of key recommendations and associated timelines, including proposed improvements to the service which could support changes to the service model(s). < Return to resources NHS Greater Glasgow & Clyde: Trauma & Orthopaedics Brooks, E., Binnie, C., Blank, L., Porteous, A., Schauberger, U., Smith, P., Watchorn, T. This report presents recommendations for a sustainable service vision for Trauma and Orthopaedics in Greater Glasgow and Clyde. The recommendations are the results of three design-led workshops with GG&C regional stakeholders, facilitated by the DHI Insights team. The report presents the supporting background information and illustrations of the DHI processes undertaken across the three workshops. The report concludes with a summary of key recommendations and associated timelines, including proposed improvements to the service which could support changes to the service model(s). View resource Previous item Next item

Co-design is becoming a well-known term outside of the design domain, reflecting a growing awareness of the potential and value of applying a design-led process to address complex social and systemic issues. However, an increase in the adoption of ‘co-design’ methods has also led to multiple and sometimes conflicting understanding of what it means and how it is enacted in practice. ‘What does genuine co-design mean? What does it look like? And how does it make a difference?’ – we have been exploring these questions through our participatory design practice and research spanning over seven years. In this chapter, we share our learnings and reflections on genuine co-design, using examples to articulate characteristics of co-design and conditions for enabling genuine participation in the co-design process. We invite further dialogue with the wider practice and research communities to develop a shared understanding of what is (and what is not) genuine co-design. < Return to resources Towards a shared understanding of genuine co-design with people with lived experience: reflections from co-designing for relational and transformational experiences in health and social care in the UK Raman, Sneha and French, Tara Co-design is becoming a well-known term outside of the design domain, reflecting a growing awareness of the potential and value of applying a design-led process to address complex social and systemic issues. However, an increase in the adoption of ‘co-design’ methods has also led to multiple and sometimes conflicting understanding of what it means and how it is enacted in practice. ‘What does genuine co-design mean? What does it look like? And how does it make a difference?’ – we have been exploring these questions through our participatory design practice and research spanning over seven years. In this chapter, we share our learnings and reflections on genuine co-design, using examples to articulate characteristics of co-design and conditions for enabling genuine participation in the co-design process. We invite further dialogue with the wider practice and research communities to develop a shared understanding of what is (and what is not) genuine co-design. View resource Previous item Next item

After completing the Maker's Academy software development course in 2016, I embarked on my journey as a self-titled "Clinician Software Developer" in 2017, aiming to revolutionize healthcare technology. My initial project involved digitizing the "heart attack" treatment pathway in the Emergency Department, but encountered compatibility issues between browsers, highlighting the challenges of translating software across different platforms. < Return to resources Clinical Risk Management Training with NHS Digital: A Review Barry, Michael After completing the Maker's Academy software development course in 2016, I embarked on my journey as a self-titled "Clinician Software Developer" in 2017, aiming to revolutionize healthcare technology. My initial project involved digitizing the "heart attack" treatment pathway in the Emergency Department, but encountered compatibility issues between browsers, highlighting the challenges of translating software across different platforms. View resource Previous item Next item

Professor George Crooks OBEChief Executive Officer < Return to team Professor George Crooks OBE Chief Executive Officer Professor George Crooks is currently the Chief Executive of the Digital Health and Care Innovation Centre, Scotland’s national innovation centre for digital health and care. He leads an organisation that is tasked with delivering innovation in digital health and care that will help Scotland’s people to live longer, healthier lives, deliver sustainable health and care services for the future and create economic benefits for Scotland. He was previously the Medical Director for NHS 24, the Scottish Ambulance Service and Director of the Scottish Centre for Telehealth & Telecare. George was a General Medical Practitioner for 23 years in Aberdeen latterly combining that role as Director of Primary Care for Grampian. George is on the Board of the European Connected Health Alliance and is a past president of the European Health Telematics Association. He was an assessor for the European Commission on programmes involving digital health and care provision, led the Integrated Care Action Group in the European Innovation Partnership for Active and Healthy Ageing and is a member of the WHO roster of experts for digital health. He has been an advisor to several European governments and global organisations including the World Bank on digital health and care. He is an advisor to Innovate UK for its Industrial Grand Challenge programme for Health Ageing. He is also an adjunct Professor of Telehealth at the University of Southern Denmark. He was awarded an OBE in the Queen's New Year Honours List 2011 for services to healthcare. Email LinkedIn Related Projects Next team member Previous team page Team page

Mohammed Al QaraghuliHead of PMO < Return to team Mohammed Al Qaraghuli Head of PMO Mohammed is a pharmacist with an M.Sc. in Drug Development with Bio-Business (Distinction) and a Doctorate in Antibody Engineering from the University of Aberdeen, followed by an Executive MBA. He has worked across biotech and pharmaceutical organisations, including ImmunoSolv, Scotia Biologics, and National Pharmaceutical Industries. Mohammed is also the founder of SiMologics, a University of Strathclyde-based biotech start-up. Following postdoctoral work at the University of Aberdeen, he joined the University of Strathclyde in 2016, supporting academic-industry collaborations as a researcher and impact champion. In 2021, he joined CMAC as Project and Industrial Translation Manager for the £5m UKRI Made Smarter Innovation programme, the Digital Medicines Manufacturing Research Centre (DM²), leading the delivery across three universities and a consortium of 30+ pharma and technology partners to accelerate adoption of digital technologies in medicines manufacturing. Email LinkedIn Related Projects Next team member Previous team page Team page

Using the 3 Cs to create digital solutions to the Covid-19 challenge < Return to projects Covid-19 related projects Project impact Rapid Covid-19 Response through Innovation: DHI quickly developed digital tools supporting Scotland’s health and social care needs, benefiting patients and frontline staff. Strengthening Sector Collaboration: DHI partnered with NHS, government, and SMEs to co-design critical Covid-19 tools, enhancing Scotland's response capabilities. Setting New Standards in Digital Health: DHI’s Covid-19 projects, like the National Notification Service, streamlined processes, delivering rapid, impactful solutions for Scotland’s health sector. Using the 3 Cs to create digital solutions to the Covid-19 challenge The Digital Health & Care Innovation Centre (DHI) was commissioned, and continues to be actively involved, in supporting the Scottish Government’s national response to the challenges presented by the Covid-19 pandemic from the first week in March 2020. We have onboarded six new Covid-19 projects over the last five months, which has resulted in DHI re-prioritising our work program and reallocating staff resources to accelerate our pace of working. Our whole team has risen to these challenges and have produced high quality products that are being deployed into a live service, supporting the population of Scotland (patients, service users as well as health and social care staff) at this critical point. We have established close working relations with all key partners across Scotland, particularly the Digital Directorate, NHS Scotland Digital, NES and TEC functions as well as national and territorial health boards, the Digital Office for Local Government and key third sector and independent sector organisations. Several academic and industry partners have also been engaged to support this work. This includes several Scottish SMEs including Storm ID, Sitekit, Daysix, Tactuum and Cohesion along with Scottish Enterprise. The DHI team worked virtually and used a variety of interactive, online tools to collaborate and co-design, develop and define solutions and services, collaboratively with stakeholders. Frequently involving up to 30 participants, project workshops were organised and facilitated with technologists, clinicians, designers, NHS staff and representatives from the Government to gather experience-based insight, document requirements and plan for wider integration. Following the success of this new type of working, we plan on integrating elements of it into all future projects to help fastrack innovation ideation into delivery. Summary The National Notification Service has changed the way Scottish health boards view and communicate test results, relieving the front line of the burden of administrating thousands of test results so that they could focused on higher impact health protection duties The Simple Tracing Tools equipped all 14 Scottish health boards with the digital means to capture contact tracing data during peak Covid-19. 733 clinical users were onboarded and they traced 1618 index cases and their contacts over a 2 month period at peak – this allowed Scotland to leave full lockdown earlier The Clinical Assessment Tool has been used for over three thousand assessments of patients in the Glasgow area. It has fed early intelligence into surveillance systems to help identify outbreaks earlier. This is currently being scaled up to other boards in Scotland The Covid Community Co-management tools have been developed and user research completed – with the Scottish population demonstrating their support for a more active digital role in contact tracing. This tool is due to go live later in the autumn in 2020 and will help with the expected increase in Covid-19 cases over the winter period Impact & value Progress to date Next steps Covid-19 Projects The Digital Health & Care Innovation Centre (DHI) was commissioned and remains actively engaged in supporting the Scottish Government’s national response to the challenges of the Covid-19 pandemic through various related projects View Projects Partners Project staff Resources Global Examples of COVID-19 Surveillance Technologies Flash Report Rapid Review of Contact Tracing Methods for COVID-19 Using Innovation to Develop Digital Tools for Public Health During the COVID-19 Pandemic Emerging Trends in Digital Health and Care: A Refresh Post-COVID Emerging Trends in Digital Health and Care: A Refresh Post-COVID (booklet) Previous project Projects index page Next project

Jennifer ThomasSkills and Project Manager < Return to team Jennifer Thomas Skills and Project Manager Jennifer is responsible for managing a programme of work that produces innovative, additional educational opportunities in Moray for frontline health and care employees, and the specialist and technical staff working in digital health and care. She is a qualified Product Design Engineer and has worked on a broad range of social and economic development projects throughout her career. Prior to joining DHI in 2019, she successfully managed and delivered several large-scale health and social care research projects for the Scottish Government, NHE Education Scotland and Skills Development Scotland. She also brings a well-developed knowledge and understanding of the skills landscape in Scotland. Since 2014, Jennifer has managed a range of industry skills studies and contributed research and analysis work to several skills programmes. Email LinkedIn Related Projects Next team member Previous team page Team page

Macmillan Cancer Support commissioned DHI and Abertay University to develop a visual tool using gaming theory and AI to identify support needs of People Affected by Cancer (PABC). The tool analyses characteristics and similar cases to offer personalised care and resource planning, with interfaces for patients and health professionals. < Return to projects My Cancer MAI Care Project impact AI driven decision support for people living with cancer Participatory design methodologies were used to understand and define the needs of stakeholders Helps professionals to make care decisions informed by information generated by service use data analysis. Macmillan Cancer Support commissioned DHI and Abertay University to develop a visual tool using gaming theory and AI to identify support needs of People Affected by Cancer (PABC). The tool analyses characteristics and similar cases to offer personalised care and resource planning, with interfaces for patients and health professionals. Cancer care in the UK faces critical challenges, including an ageing population and limited resources, demanding greater efficiency and improved care through technology. Macmillan Cancer Support has access to large datasets that can be used to drive evidence-based decisions, but their scale and complexity challenge traditional analysis methods. Artificial intelligence (AI) and machine learning (ML) provide cost-effective tools to unlock the value of such data, supporting professionals in improving outcomes for persons affected by cancer (PABC). When combined with immersive user experience (UX) tools, like gaming technology, AI’s potential is significantly increased. Identifying the most impactful areas for these technologies requires an understanding and definition of specific cancer care pathways. Engaging users ensures that service needs dictate technology use, not vice versa. By embracing AI and user-driven innovation, cancer care in the UK can significantly improve efficiency and outcomes. Summary For health and social care professionals: AI can support planning and rapid decision making, helping professionals to make care decisions informed by information generated by service use data analysis. This could occur through intelligent summarisation of datasets and interactive visualization of complex information. For PABC: AI systems hold the promise of enabling PABC to self-manage more effectively by placing powerful and trusted automated agents at their disposal. However, PABC might find it difficult to engage with these complex tools. As a result, advances need to be made not just in the deployment of AI for PABC but in the user-friendliness and security of these systems. Impact & value The primary goal of this project was to provide Health and Care professionals, particularly link workers, with accessible data to enable consistent support services. A critical focus was on the visualisation component, which was thoroughly tested by potential end users. As a result, the project developed and evaluated an interactive and dynamic information visualisation tool designed to present association rule-mined data effectively. Progress to date Next steps Partners Project staff Resources Kang, K. L., Hastings, A., Hughes, A. D., Myszkowska, K., Greer, M., Preston, J., McIntyre, D., Hughes, J., Mackenzie, K., Bown, J., & Falconer, R. (2025). Creating informative experiences through a visual and interactive representation of health and social care data. Information Visualization, 0(0). Previous project Projects index page Next project

This project designed and evaluated a Diabetes Prevention Information App as part of a scalable, digitally enabled service model integrated into primary care to support individuals at risk of Type 2 diabetes. < Return to projects Living Lab 2C: Prevent Progress of Diabetes App Project impact The intervention significantly improved users’ knowledge, confidence, and motivation to adopt healthier lifestyle behaviours, with 94% reporting increased knowledge and 88% reporting improved confidence. A blended model combining digital tools with brief professional (dietitian) support enhanced engagement and enabled more effective access to preventative services. The project demonstrated a scalable, cost-effective approach to diabetes prevention that can reduce demand on healthcare services while improving population-level health outcomes. This project designed and evaluated a Diabetes Prevention Information App as part of a scalable, digitally enabled service model integrated into primary care to support individuals at risk of Type 2 diabetes. This project developed and tested a diabetes prevention app integrated into primary care, using a person-centred model tailored to individuals’ digital confidence. An 8-week pilot with high-risk patients showed strong engagement, improved knowledge, and increased motivation for lifestyle change, with many participants making or planning healthier behaviour changes. Summary This project demonstrates a scalable, cost-effective digital approach to diabetes prevention that can be delivered within existing NHS infrastructure. By supporting early intervention and self-management, it has the potential to reduce long-term demand on healthcare services. The model provides an equitable and flexible approach, accommodating different levels of digital literacy, while enhancing patient engagement and service uptake through the integration of digital tools with professional support. Impact & value The app content was co-designed through a series of workshops and developed on the Right Decision Service platform. A pilot was then implemented within a GP practice in Moray, targeting patients identified as being at high risk of developing diabetes. An eight-week evaluation demonstrated strong engagement, with 63% of participants actively using the app and 92% rating it as easy to use. Positive behavioural outcomes were also observed, with most participants reporting lifestyle changes or intentions to make changes. The integration of professional support was successfully tested, with 79% of participants taking up dietitian support. Building on these encouraging findings, the next phase will focus on scaling the approach across NHS settings, enhancing app functionality, and expanding evaluation to larger and more diverse populations. Progress to date Next steps Partners Project staff Resources Developing a Digitally Enabled Universal Service Model to Reduce Type 2 Diabetes Risk Previous project Projects index page Next project

Stephanie CroweResearch Fellow < Return to team Stephanie Crowe Research Fellow Stephanie is a design researcher working at the intersection of health, care, and wellbeing. She uses participatory and design-led methods to explore how emerging technologies can enhance autonomy, connection, and meaningful participation in health and care. Her work bridges research, practice, and innovation by co-designing with clinicians, researchers, and communities, and applying design to understand complex challenges and shape inclusive, evidence-informed approaches. Stephanie holds an MSc in Psychology and is completing a PhD in Product Design, where her research includes exploring virtual reality in brain injury rehabilitation. She also has industry experience as a consultant and design studio founder. Email LinkedIn Related Projects Next team member Previous team page Team page

The Right Decision Service (RDS) is Scotland’s national decision support service for health and social care. Funded by the Scottish Government and owned by Healthcare Improvement Scotland, RDS provides digital tools for safe, timely healthcare decisions based on validated evidence and patient-centred outcomes. < Return to projects The Right Decision Support Service (RDS) Project impact Over 180 web and mobile decision support tools 1,777,077 unique users registered; 10.4 million page views in 2023 alone In 2023, 93% saw an impact on evidence informed practice The Right Decision Service (RDS) is Scotland’s national decision support service for health and social care. Funded by the Scottish Government and owned by Healthcare Improvement Scotland, RDS provides digital tools for safe, timely healthcare decisions based on validated evidence and patient-centred outcomes. The Right Decision Service (RDS) is the national decision support service for Scotland’s health and social care. It was endorsed and funded by the Scottish Government as the platform for delivery of the national decision support programme. The RDS was significantly developed at DHI over a number of years. It secured funding from the Scottish Government to develop a platform to support decision-support products and the development of new products to support clinical services across the country. Healthcare Improvement Scotland (HIS) took on the national ownership role for the Right Decision Service in 2023. The mission of the RDS is to be the Once for Scotland source of digital tools which enable staff to make safe, timely decisions ‘on the go,’ based on validated evidence and outcomes that matter to people. The RDS is a change agent for the delivery of value-based health and care. It brings together evidence from: validated research, practice experience, and the lived experiences of patients and service users, embedding this evidence in decision-ready formats through RDS tools such as web and mobile apps and electronic care records. Summary Adoption at scale as a business-as-usual service: the RDS is embedded as a core enabler of health and care delivery in the majority of Scottish NHS Boards and a growing number of health and social care partnerships. This embedding in mainstream service delivery is now consolidated through the transition of RDS from its innovation phase in DHI to HIS as a mainstream business-as-usual service. Growing impact in the form of savings in time and resources, improved safety and quality of care, workforce skills and improved processes. These are underpinned by widespread usage across sectors and strong policy mandates for national delivery. Scottish Government Digital Health and Care noted that this “is the first example of a digital health and care programme that has been trialled and piloted with our partners, through to mainstream delivery led by a national NHS Board, and highlights the success of our collaborative approach.” 12 of the 14 territorial boards, 6 health and social care partnerships, 4 national NHS Boards, 3 national social care organisations, 8 national programmes and 3 third sector organisations are using the RDS to deliver decision support tools that support their priorities. Impact & value The RDS continues to be developed by Healthcare Improvement Scotland (HIS). At the point RDS was transferred to HIS, it had progressed hugely. The Right Decision Service received official recognition in the form of the 2022 Digital Public Services Award. This award is granted in collaboration by Holyrood Communications, Scottish Parliament and Scottish Government, for a digital public sector innovation that has delivered measurable impact in the past year. RDS has helped to release practitioner time and the optimal use of resource. In a survey of 36 RDS implementation leads across 12 organisations conducted in January 2023, .77% confirmed that RDS tools are enabling better use of available resource. .64% report that RDS tools are saving staff time 62% state that RDS tools have reduced costs. “Streamlining access to guidance and evidence-based decision support so that it is instantly accessible when and where clinicians need it.” RDS has also led to improved safety and quality of care: 79% of RDS implementation leads indicate that RDS tools are already improving patient safety in their organisations. 74% advise that RDS tools have improved quality of patient care, and 65% indicate that they are driving up consistent evidence-based practice. This work is being taken forward by Healthcare Improvement Scotland Progress to date Next steps Partners Project staff Resources Right Decision Service website How does decision support work? Decision support for chronic pain management Decision support for co-morbidities and polypharmacy Diabetes with hypertension: decision support for self-management and stratifying risk, based on citizen-generated and clinical data Previous project Projects index page Next project

Gemma TealResearch Fellow < Return to team Gemma Teal Research Fellow Gemma is a design researcher specialising in health and wellbeing. She focuses on opening the design process to include academics from other disciplines, industry partners, health professionals and the public. She designs for meaningful participation through innovative community engagement, insight-gathering tools, workshops, and digital and service prototyping. Gemma’s research interests include developing and applying participatory design approaches and visual methods within health and wellbeing contexts, and in using design to enable and integrate multidisciplinary research collaborations to design evidence-based interventions. Gemma has a Master’s in Product Design Engineering and a wealth of experience. She has led projects exploring how people-centred digital and service innovation can support: self-management of diabetes, new models of care for people living with multiple long-term conditions, and new ways of empowering citizens and health and care staff through person-owned data stores. Email LinkedIn Related Projects Next team member Previous team page Team page

Strathclyde Business School (SBS) in Dubai is a part of the University of Strathclyde, a leading international institution in Scotland. It offers postgraduate programs, including the well-regarded Executive MBA, at a campus located in Dubai Knowledge Park. The school is known for its triple accreditation (AMBA, EQUIS, and AACSB) and its strong focus on practical business learning alongside theoretical knowledge. Visit Partner's website Previous Item Next Item

The Digital Care Collaborative Scotland (DCCS) was launched in December 2025 to create the conditions for sustainable digital innovation across social care, social work and housing. It brings together national partners and people with lived experience from across care, housing, academia, policy and industry to accelerate the adoption of digital approaches that improve outcomes for people and communities.  < Return to resources Digital Care Collaborative Scotland A community driving digital innovation across social care, social work and housing Professor Margaret Whoriskey, Dr Tara French and Dr Sanna Rimpilainen The Digital Care Collaborative Scotland (DCCS) was launched in December 2025 to create the conditions for sustainable digital innovation across social care, social work and housing. It brings together national partners and people with lived experience from across care, housing, academia, policy and industry to accelerate the adoption of digital approaches that improve outcomes for people and communities. View resource Previous item Next item

Kelly WalkerProject Support Officer < Return to team Kelly Walker Project Support Officer Kelly is the Project Support Officer for Digital Lifelines Scotland and works for Programme Management Services within NHS National Services Scotland. Digital Lifelines Scotland is a programme supported by the Digital Health and Care Directorate within the Scottish Government and managed by DHI. She has worked in project management for 7 years and has a vast array of experience of national initiatives within the public sector. Email LinkedIn Related Projects Next team member Previous team page Team page

Diagnosing Atrial Fibrillation (AF) post-stroke is crucial, but its intermittent nature makes detection challenging during hospitalisation. A pilot program in NHS Lanarkshire explored a new managed service for AF screening using devices allowing 14 days of home monitoring, with reports generated by the service provider. Interviews with clinicians and patients highlighted acceptability and the need for further exploration regarding report generation preferences. This study provides valuable insights for policymakers and healthcare managers planning technology-enabled AF monitoring services. < Return to resources Process Evaluation for Technology Enabled Atrial Fibrillation Screening after a Stroke in Scotland Lennon, Marilyn and McCann, Lisa and Horan, Sarah and Kyfonidis, Babis and Munford, Rachel and Bruce, Angela and Neubeck, Lis and Barber, Mark and Brennan, Katrina and Mooney, Pamela Diagnosing Atrial Fibrillation (AF) post-stroke is crucial, but its intermittent nature makes detection challenging during hospitalisation. A pilot program in NHS Lanarkshire explored a new managed service for AF screening using devices allowing 14 days of home monitoring, with reports generated by the service provider. Interviews with clinicians and patients highlighted acceptability and the need for further exploration regarding report generation preferences. This study provides valuable insights for policymakers and healthcare managers planning technology-enabled AF monitoring services. View resource Previous item Next item

‘SCOTCAP Service Model Evaluation’ is a collaboration between DHI, NHS Highland, NHS Grampian, NHS Western Isles and the Medtronic/ Corporate Health International (CHI) partnership. It was carried out during the SCOTCAP project’s Innovation Phase from May 2019 to March 2020. The project partners are working together to develop a service model through an evaluative process. This evolutionary approach offers an innovative, adaptable, and responsive approach to developing a new service model. The DHI and participating teams collaborated across an extensive programme of work, and employed design innovation methodologies, to ensure that the challenges experienced, and opportunities identified were captured and analysed to underpin a set of recommendations for a service model blueprint. The service model blueprint will offer advisory actions for a ‘scaled version’ of SCOTCAP to support a national service model. < Return to resources SCOTCAP Service Evaluation Bradley, J.,Brogen, M., Palmer-Abbs, M., Rossi, G. and Wood, J. ‘SCOTCAP Service Model Evaluation’ is a collaboration between DHI, NHS Highland, NHS Grampian, NHS Western Isles and the Medtronic/ Corporate Health International (CHI) partnership. It was carried out during the SCOTCAP project’s Innovation Phase from May 2019 to March 2020. The project partners are working together to develop a service model through an evaluative process. This evolutionary approach offers an innovative, adaptable, and responsive approach to developing a new service model. The DHI and participating teams collaborated across an extensive programme of work, and employed design innovation methodologies, to ensure that the challenges experienced, and opportunities identified were captured and analysed to underpin a set of recommendations for a service model blueprint. The service model blueprint will offer advisory actions for a ‘scaled version’ of SCOTCAP to support a national service model. View resource Previous item Next item