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Michelle MacDonaldProject Support Officer < Return to team Michelle MacDonald Project Support Officer Michelle joined DHI in June 2024 as Programme Support Officer for the Rural Centre of Excellence and is based in Moray where she is originally from. She has worked in many administrative, accounting and customer focussed roles for almost 30 years across a wide variety of sectors and has some personal knowledge about the issues faced by citizens, carers, and clinicians in Moray. Michelle is passionate about engaging with her own community to identify health and wellbeing problems and opportunities to co-design person centred digital solutions. She is excited to be part of the Moray Growth Deal and future digital health and care innovations. Email LinkedIn Related Projects Next team member Previous team page Team page

The Digital Health & Care Innovation Centre (DHI) is a pivotal force driving NHS reform and transformation in health and social care. Positioned centrally within Scotland's innovation ecosystem, DHI facilitates collaboration between commercial, academic, and healthcare sectors to expedite research and innovation adoption, leveraging its robust delivery history to support the goals outlined in its 10-year strategy. < Return to resources DHI 10 Year Strategy 2024 – 2033: Transforming great ideas into real solutions MacKenzie, M., Hughes, J The Digital Health & Care Innovation Centre (DHI) is a pivotal force driving NHS reform and transformation in health and social care. Positioned centrally within Scotland's innovation ecosystem, DHI facilitates collaboration between commercial, academic, and healthcare sectors to expedite research and innovation adoption, leveraging its robust delivery history to support the goals outlined in its 10-year strategy. View resource Previous item Next item

This Evaluation Summary provides an accessible overview of the key findings from Phase 2 of the Digital Lifelines Scotland (DLS) programme (2023–2025). It highlights how digital access, skills training, and new technologies have positively impacted the lives of people at high risk of drug-related harm. The summary covers digital inclusion outcomes, improvements in wellbeing, reduced isolation, and enhanced access to vital services. It is designed for a wide audience, including policymakers, commissioners, frontline staff, and community partners. < Return to resources Evaluation of the Digital Lifelines Scotland (DLS) Programme – EVALUATION SUMMARY Perkins, A., Dumbrell, J., Livingston, W., McCluskey, S., Steele, S. This Evaluation Summary provides an accessible overview of the key findings from Phase 2 of the Digital Lifelines Scotland (DLS) programme (2023–2025). It highlights how digital access, skills training, and new technologies have positively impacted the lives of people at high risk of drug-related harm. The summary covers digital inclusion outcomes, improvements in wellbeing, reduced isolation, and enhanced access to vital services. It is designed for a wide audience, including policymakers, commissioners, frontline staff, and community partners. View resource Previous item Next item

We describe a co-design method for development of an assessment tool for chronic pain. Here, by taking a "research through design" approach, we visualized and shared various strands of our domain knowledge. From this, a common understanding of the relevant issues was seen to emerge, which in turn facilitated creativity among the group. Thereafter, a collective proposal for a pain assessment tool was formulated After outlining this proposal, we move on to argue that, based on our experience this method provides a useful platform for interdisciplinary collaboration in healthcare technology development. < Return to resources The language of pain: better requirements for pain tools Jaatun, Ellen A.A., Dixon, Brian and Brooks, Elizabeth We describe a co-design method for development of an assessment tool for chronic pain. Here, by taking a "research through design" approach, we visualized and shared various strands of our domain knowledge. From this, a common understanding of the relevant issues was seen to emerge, which in turn facilitated creativity among the group. Thereafter, a collective proposal for a pain assessment tool was formulated After outlining this proposal, we move on to argue that, based on our experience this method provides a useful platform for interdisciplinary collaboration in healthcare technology development. View resource Previous item Next item

Stephanie CroweResearch Fellow < Return to team Stephanie Crowe Research Fellow Stephanie is a design researcher working at the intersection of health, care, and wellbeing. She uses participatory and design-led methods to explore how emerging technologies can enhance autonomy, connection, and meaningful participation in health and care. Her work bridges research, practice, and innovation by co-designing with clinicians, researchers, and communities, and applying design to understand complex challenges and shape inclusive, evidence-informed approaches. Stephanie holds an MSc in Psychology and is completing a PhD in Product Design, where her research includes exploring virtual reality in brain injury rehabilitation. She also has industry experience as a consultant and design studio founder. Email LinkedIn Related Projects Next team member Previous team page Team page

John MurrayProgramme Manager < Return to team John Murray Programme Manager John Murray is a contracted Programme Manager, supporting the work of the Rural Centre of Excellence (RCE) for digital health and care innovation in the Moray region. He is project managing the RCE LL1 (supported self-management) and RCE LL2 (long-term condition management) R&D demonstration projects and opportunity development flowing from this. John is an accomplished professional with extensive experience in programme and project management, research, development, and innovation. He has a diverse work background spanning roles at DHI, National Services Scotland, the Centre for Sustainable Delivery, consultancy, private sector and university R&D, university commercialisation, economic development, and company start-ups. His career goal is to help realise person-centred benefits and new capabilities through R&D change management. With his strong technical expertise, project leadership skills, and innovation-driven mindset, John is well-positioned to help DHI drive transformative initiatives and deliver impactful results. Email LinkedIn Related Projects Next team member Previous team page Team page

The Covid-19 pandemic accelerated the digital transformation of health and care, emphasizing the necessity of a skilled workforce. Consequently, there has been a surge in published frameworks globally aimed at supporting healthcare staff in digitally enabled work contexts, with this study focusing on understanding their intended purposes and shared elements. This Summary Booklet summarises an International Review and Analysis of Frameworks Used to Support Digital Working by Frontline Healthcare Staff. < Return to resources How to navigate the digital shift in healthcare? An international review and analysis of frameworks used to support digital working by frontline healthcare staff The Covid-19 pandemic accelerated the digital transformation of health and care, emphasizing the necessity of a skilled workforce. Consequently, there has been a surge in published frameworks globally aimed at supporting healthcare staff in digitally enabled work contexts, with this study focusing on understanding their intended purposes and shared elements. This Summary Booklet summarises an International Review and Analysis of Frameworks Used to Support Digital Working by Frontline Healthcare Staff. View resource Previous item Next item

Recent studies within the UK have indicated that there is a need to incorporate patient stories into health records, to improve quality and continuity of care. This is particularly important when treating people with multiple long‐term health conditions (multimorbidity), whose health stories can be particularly complex. The objective of the study was to understand the goals and requirements of people with multimorbidity for digital health storytelling tools. The findings indicate that people living with multimorbidity would use health storytelling tools to understand and reflect on their journeys, convey their experiences to others and advocate for themselves against scepticism. Future research could explore other areas such as collaborative health storytelling or the technical implementation of tools. < Return to resources Patient co-design of digital health storytelling tools for multimorbidity: A phenomenological study Cummings, Marissa, Bradley, Jay and Teal, Gemma Recent studies within the UK have indicated that there is a need to incorporate patient stories into health records, to improve quality and continuity of care. This is particularly important when treating people with multiple long‐term health conditions (multimorbidity), whose health stories can be particularly complex. The objective of the study was to understand the goals and requirements of people with multimorbidity for digital health storytelling tools. The findings indicate that people living with multimorbidity would use health storytelling tools to understand and reflect on their journeys, convey their experiences to others and advocate for themselves against scepticism. Future research could explore other areas such as collaborative health storytelling or the technical implementation of tools. View resource Previous item Next item

Joanne BoyleHead of Engagement < Return to team Joanne Boyle Head of Engagement Joanne has worked in both health and social care and has operational and strategic expertise across all major care groupings at local and national levels. She qualified originally as an Occupational Therapist but has gone on to work as a Cognitive Behavioural Therapist and Coach and is passionate about the human factors in change management. Technology has been an integral part of all of her roles and she believes strongly in its ability to transform people’s lives. Joanne joined DHI in its inception and has proactively supported its continuous development. She is part of the senior management team and is responsible for stakeholder and collaboration management between academic, business and civic partners. Civic partners include health, local authorities and the third sector. Email LinkedIn Related Projects Next team member Previous team page Team page

Mateus FreitasDigital Content Creator < Return to team Mateus Freitas Digital Content Creator Mateus is a multidisciplinary digital designer with experience across visual communication, animation, branding, web-design, and digital content creation. His background spans 3D, architectural, graphic design and audiovisual production, giving him a broad foundation that supports a flexible and adaptable design approach. Mateus brings a diverse creative perspective shaped by varied cultural and professional experiences. He focuses on making complex information clear, engaging, and accessible through thoughtful design and intuitive user experience. His work aims to strengthen communication, support learning, and enhance the impact of digital health and care projects through considered, user-centred design. Email LinkedIn Related Projects Next team member Previous team page Team page

This report presents recommendations for a sustainable service vision for Gastroenterology in Greater Glasgow and Clyde. The recommendations are the results of three design-led workshops with GGC regional stakeholders, facilitated by the DHI design team. The report presents the supporting background information and illustrations of the DHI processes undertaken across the three workshops. The report concludes with a summary of key recommendations and associated timelines, including proposed improvements to the service which could support changes to the service model(s). < Return to resources NHS Greater Glasgow & Clyde: Gastroenterology Brooks, E., Binnie, C., Blank, L., Porteous, A., Schauberger, U., Smith, P., Watchorn, T. This report presents recommendations for a sustainable service vision for Gastroenterology in Greater Glasgow and Clyde. The recommendations are the results of three design-led workshops with GGC regional stakeholders, facilitated by the DHI design team. The report presents the supporting background information and illustrations of the DHI processes undertaken across the three workshops. The report concludes with a summary of key recommendations and associated timelines, including proposed improvements to the service which could support changes to the service model(s). View resource Previous item Next item

The Modern Outpatient project employed a participatory design approach to develop a person-centred vision for the future of Outpatient services. Through interviews with people living with multiple long-term conditions, pop-up public engagement and co-design workshops with NHS staff, rich insights were generated about how people would like to be supported to self-manage, and new models of person-centred care were designed. The project was undertaken in collaboration with the Scottish Government to inform the ongoing and future work of The Modern Outpatient Programme. < Return to resources A person-centred vision of care for people living with multiple long-term conditions for the modern outpatient programme: Final Report Teal, Gemma The Modern Outpatient project employed a participatory design approach to develop a person-centred vision for the future of Outpatient services. Through interviews with people living with multiple long-term conditions, pop-up public engagement and co-design workshops with NHS staff, rich insights were generated about how people would like to be supported to self-manage, and new models of person-centred care were designed. The project was undertaken in collaboration with the Scottish Government to inform the ongoing and future work of The Modern Outpatient Programme. View resource Previous item Next item

This report offers a snapshot of various technologies utilized or in development for COVID-19 surveillance as of early April 2020, with detailed descriptions of select apps worldwide. As the situation evolves rapidly, the report acknowledges that developments may have progressed further by the time of publication. < Return to resources Global Examples of COVID-19 Surveillance Technologies Flash Report Rimpiläinen, Sanna and Thomas, Jennifer and Morrison, Ciarán This report offers a snapshot of various technologies utilized or in development for COVID-19 surveillance as of early April 2020, with detailed descriptions of select apps worldwide. As the situation evolves rapidly, the report acknowledges that developments may have progressed further by the time of publication. View resource Previous item Next item

Don McIntyreDesign Director < Return to team Don McIntyre Design Director Working at the junction of design and technology for over 25 years, Don has been involved in the design, development and delivery of digital products and services with companies and organisations across commercial, public and applied research sectors including Virtuality (pioneers of immersive VR), Oyster Partners (now Digitas) The Fraunhofer Institute and Giugiaro. Don divides his time between the School of Innovation and Technology at Glasgow School of Art he is Design Director, the Digital Health & Care Innovation Centre where he holds the same title and with various companies as an independent Creative Technologist. Email LinkedIn Related Projects Next team member Previous team page Team page

Conditions for providing care in healthcare are constantly changing. The demographic of the population is evolving, service institutions are expanding, and our knowledge of both disease and condition management is exponentially rising. Through the last decades, healthcare providers have become more efficient, the patients are spending less time in hospitals, and we have new and better management strategies for diseases. However, the costs for care provision are rising and will continue to rise unless we change fundamentally the way we are providing care. This abstract offers an insight into current research activity exploring the management of chronic pain in Scotland, with discussion of initial findings. < Return to resources Chronic Pain Management: Review of current practice against a standardised systematic approach Hepburn, Leigh-Anne and Jaatun, Ellen Conditions for providing care in healthcare are constantly changing. The demographic of the population is evolving, service institutions are expanding, and our knowledge of both disease and condition management is exponentially rising. Through the last decades, healthcare providers have become more efficient, the patients are spending less time in hospitals, and we have new and better management strategies for diseases. However, the costs for care provision are rising and will continue to rise unless we change fundamentally the way we are providing care. This abstract offers an insight into current research activity exploring the management of chronic pain in Scotland, with discussion of initial findings. View resource Previous item Next item

This Executive Summary presents findings from the End of Stage Report for the Care Homes Assessment Tool Proof of Concept (CHAT Stage 2), conducted by DHI and Scottish Care. Initiated in response to the escalating effects of the coronavirus pandemic in Scotland in March 2020, CHAT Stage 2 aimed to further develop the digital Care Homes Assessment Tool (CHAT) for Covid-19, building upon positive results from a Stage 1 Test of Change conducted in June 2020. The report shares key learnings, reports to the Scottish Government Digital Health & Care Directorate, and outlines recommendations for next steps. < Return to resources Care Homes Assessment Tool Proof of Concept: Stage 2 Report MacKenzie, M., Lillie, A., Kendall, B., Morrison, C., Welisch, G. & Raman, S. This Executive Summary presents findings from the End of Stage Report for the Care Homes Assessment Tool Proof of Concept (CHAT Stage 2), conducted by DHI and Scottish Care. Initiated in response to the escalating effects of the coronavirus pandemic in Scotland in March 2020, CHAT Stage 2 aimed to further develop the digital Care Homes Assessment Tool (CHAT) for Covid-19, building upon positive results from a Stage 1 Test of Change conducted in June 2020. The report shares key learnings, reports to the Scottish Government Digital Health & Care Directorate, and outlines recommendations for next steps. View resource Previous item Next item

Moira MackenzieDeputy Chief Executive Officer/Director of Innovation < Return to team Moira Mackenzie Deputy Chief Executive Officer/Director of Innovation Moira is a key member of our executive team and she believes that the progress of any country can best be evidenced by the quality of care it provides to its most vulnerable citizens. She has over 30 years’ of experience in leading complex transformational change developments, enabled by digital within health, housing and care environments. Moira led West Lothian Council's ground-breaking Opening Doors for Older People Initiative, which inspired subsequent influential and high-profile roles including leadership of the Scottish Government’s National Telecare Development Programme and Head of Service for the high-achieving Scottish Centre for Telehealth & Telecare, which led the roll-out of Home & Mobile Health Monitoring, Telecare, computerised Cognitive Behavioural Therapy, and virtual consultations across Scotland. Within DHI, Moira leads senior stakeholder engagement, design, finance, comms & marketing functions to identify collaborative health & care opportunities where DHI can add the most value from its expertise in digitally enabled research & innovation. Email LinkedIn Related Projects Next team member Previous team page Team page

Summarisation of documents of high importance for the business case. < Return to resources Digital transformation strategy Morrison, Ciarán Summarisation of documents of high importance for the business case. View resource Previous item Next item

This is a poster introducing the Rural Centre of Excellence for digital health and care innovation: a hub for inclusive engagement for transformational social impact, is a £5 Million capital investment from the UK Government, delivered through the Moray Growth Deal by the Digital Health & Care Innovation Centre, to support the remobilisation of health and care services in Moray, by investing in research and innovation activities aligned to the digital health and care agenda. < Return to resources Moray's new rural Centre of Excellence for Digital Health & Care Innovation: a hub for inclusive engagement for transformational social impact Mahmoud, K., Bradley, J. & Hughes, J. This is a poster introducing the Rural Centre of Excellence for digital health and care innovation: a hub for inclusive engagement for transformational social impact, is a £5 Million capital investment from the UK Government, delivered through the Moray Growth Deal by the Digital Health & Care Innovation Centre, to support the remobilisation of health and care services in Moray, by investing in research and innovation activities aligned to the digital health and care agenda. View resource Previous item Next item

This paper presents a review of different types of Electronic Health Records systems is use around the world in 2015, focusing on countries internationally renowned as forerunners in implementing and using EHR systems, such as Estonia, Finland, Canada, New Zealand and US < Return to resources A Review of Electronic Health Records Systems Around the World Rimpiläinen, Sanna This paper presents a review of different types of Electronic Health Records systems is use around the world in 2015, focusing on countries internationally renowned as forerunners in implementing and using EHR systems, such as Estonia, Finland, Canada, New Zealand and US View resource Previous item Next item